Narative Report

A recital OF OFF-CAMPUS EXPERIENCES IN RCA COMPUTER SALES & SERVICES LUCENA CITY A opus Submitted to Ms. CHERRY ANN MENDEZ Southern Luzon State University Gumaca Campus Gumaca, Quezon In Partial Fulfilment of the Requirements In On the occupancy formulation 1 By CHEYNARRD B. ORATE JUNE 2011 southern LUZON STATE UNIVERSITY GUMACA CAMPUS GUMACA QUEZON APPROVAL SHEET In partial fulfilment of the requirements for the cast off On Job Training Program.This report entitled A muniment REPORT OF OFF CAMOUS EXPERIENCES IN RCA COMPUTER SALES ANG SERVICES, LUCENA CITY has been nimble and submitted by CHEYNARRD BENIPAYO ORATE is hitherby recommended for approval. MS. CHERRY ANN MENDEZ Coordinator Chairman DR. FELIX B. LAMPOS JR. OIC- Gumaca Campus received as partial fulfilment of the requirements for the Summer On Job Training 1 with the rating of 1. 5 Approved MS. CHERRY ANN MENDEZ On Job Training Coordinator ACKNOWLEDGEMENTIt is a great pleasure to ac lie withledge with sincere gra titude and understanding all those who have contributed in nonp areil way or a nonher(prenominal) to the successful accomplishment of this narrative report. Without their support and contributions, this narrative report would not have been completed. To my co-OJT John Ralp Fabroa for being helpful and being nice to me Ms. reddish Ann Mendez our OJT coordinator for his guidance support during our OJT. Finally, to my family who gave moral and financial supports. Above all to our manufacturing business God the source of all Goodness and GracesDEDICATION This compilation denotes a appreciative gratitude to the following notable persons who rendered their immeasurable supports. To my family who are my inspirations and who gave their moral and financial supports. To my friends who ever so give me advices with regards to my line. CHEYNARRD BENIPAYO ORATE INTRODUCTION The Diploma in Industrial applied science Major in Computer Technology intends to produce an efficient and rough-and -ready technician because the students in this subject willing learn how to apply what they have acquire from their professor.It is a sincerely big help for me that i am enrolled in on this On Job Training because we will be expert to become a meliorate and good technician slightlyday. You will manage how to compositors case the common problems that will be surely encountered during the actual works or gentility. Most of all I larn that judgment of conviction is genuinely precious, that every minutes counts, so now I will spend it wisely. OBJECTIVES OF TRAINING To trained my knowledge for being a better technician in the near future. To be familiarized in the different problems of one calculator. To face on my own opinion how to solve such a problem and not to depend on others.To know what is the problem of the estimator in the way of troubleshooting and to experience the world of working. WORK ACCOMPLISHMENTS On my reading in RCA Computer Sales and operate I able to apply my acquisition in their because we usually pile up a figurer which is being drill in my beloved school which is Southern Luzon State University Gumaca Campus which located hither in Gumaca Quezon. How to handle the move of the computer with care and w here(predicate) to hold it because nigh parts of the computer is sensitive. How to put it carefully fall apartt hold to be scratch, properly inserted the screw and proper tighten it. therefore one time a guest came and occupy how a great deal for the speaker, their devil speaker with a different price so I do the sales talking what our my sales clerk do because that time there are my client that being entertained asking price and what parts are better for their computer and accordingly I told to our guest what are the different of the both and best speaker is the one who has the higher price of course so that we have a sales and then we tested it and our guest agreeable with the sound then our customer said ok I will demoralize then how cookie crumble I made a sales and I know to communicate to the customer.The other is not very simple I got into a service to the Maritime at Enverga University i just bought their power supply and put it on their unit then back to RCA. Then a service again one customer buys a full set of computer monitor, mouse, keyboard, transmitset, webcam, computer table with chairs and the governing body unit of course and they requested to setup their unit on their denture and then I volunteer to came with them and our sales clerk agree with that so where at their house I setup their unit and thats it and I am not waiting for all tip for what I through then suddenly they me a two pieces of Balot how lucky I am then I said thank you.Their business is distributing a Balot in some place in lucena to sell it just manduction. This is what we usually do in everyday when we go to our training first is to clean the place. Then a customer came brought their system unit th en our head technician ask what is the problem of their unit then we carry the unit bring in the tech room to be troubleshoot then when it is finish to troubleshoot we tell to the customer what is the problem of their unit.If the problem is the operating system we will reformat it because that what our head technician told to us and I always volunteer do to that because I know how to do it because as I said our school initiate that and the one teach us is no other than Ms. Cherry Ann Mendez. Thank you so much mam. And John Ralp and I is the must advance knowledge with our co-ojt because some of them dont how to troubleshoot, how to go in cmos bios set-up. PROBLEM ENCOUNTERED AND SOLUTIONS OFFEREDIf you go in RCA lucena disunite and you are going to buy a ten unit of computer full set with table and chair you need to wait for one week or more because they dont have any stock there they monastic arranged it in the main office. Heres a problem the RCA today is not the apple of the eye that you know it. Because the owner of RCA has a little problem with the supplier because some of the harvest-festivals are owe by the owner of RCA and not being paid so that the delivery on each branch is being delayed. Just sharing for information) Then were in the lucena branch of RCA on the first day of our training nothings seems to be worry as the days go on some customer asking for the products that their tenacious and their get a no dissolving agent we said that sir/mam we dont have a delivery of the products that you order came back again next week maybe we have your enjoin products. Some customer waited for almost three months and they did not get their ordered product even if they paid the half price of the product.Then another customer buying for one system unit some parts of the computer needed to assemble is available there in RCA and some parts is not available so our sales clerk need a sales and she need a local source of course they reliable it then our sa les clerk ask for one trainee because she will be asking to buy the other parts in another introduce there is no illegal their because its business the bad part is the lay in that youre going to brought the products, because they saying a bad thing on the part of RCA if they know that the one whos buying is from RCA and I am the one who always buy the part of the computer needed for assemble and released for the customer.And here the one problem that Ralp and I encountered not with RCA but at bottom the RCA with our Co-Ojt there are super TAMAD GRABE here a setting our head branch accosting for one trainee just to buy a mineral water just across the street and I know that they here that but there ignore it then a second call and I am inserting the MOBO on the casing because there some ordered to be released then suddenly one of my co-ojt pointed me and tell me that hey cheynarrd mam gina asking you to buy her a mineral water then I leave what Im doing and pass it to them then I went outside to buy a mineral. If you are on the job training you should follow what your superior told do so. Thats my problem encounter and solutions offered. JUSTIFICATIONAt the end of my training I will definitely say convey for everything that I knowing in RCA Computer Sales and Services and I will really miss all the bonding all the laughs, jokes to my co-OJT namely Jayson, Ricky, Jeff, Allan, Big, Espinar, Tangkad, Willard, Crystal, Mich and specially my assistant John Ralp to our technician namely Sir Mike, Sir Ronnie and Sir Kenneth and to our head branch Mam Gina and our sales clerk Mam Jhona thanks again. I learned here how to communicate to my supervisor to my co-OJT and to the RCA customer and should I say that I really improve my skill here manage assembling a computer using safety precaution and disassembling computer parts and peripherals. I also learned here what is the basic troubleshooting and how to troubleshoot as well and I put some flow chart committed her e in my narrative report.I also improve me skill here and learned software and hardware installation and windows installation and being patient of will installing. And also I learned here you should be memories the product key of your operating system like Windows XP service pack two because will you are in the field or servicing to your customer you dont have to get your notes and then type it if you get what Im saying. Heres what product key that I been memories will I was there at RCA Computer Sales and Services K2KB2-BDBGV-KP686-D8T7X-HDMQ8 it is for all services pack two only. And I also learned here how to test your power supply if it is working or not. perchance thats all folks PICTURES/ENDURSEMENT